PREREQUISITES
Please read our Terms of Use which governs your use of the site, and our Privacy Policy, which describes how we manage your personal information.
DOMESTIC ORDERS
No CODs accepted. Applicable sales tax will be added to orders shipping
within California. Please allow up to three business days for your order
to be packaged and ready to ship. All orders shipped via Fedex®.
If you have a large order or if you require expedited delivery, please contact
us directly at the Academy to make arrangements.
INTERNATIONAL ORDERS
International checks, money orders and CODs are not accepted. Please allow up
to three business days for your order to be packaged and ready to ship. All orders
shipped via Fedex® International
services. If you have a large order or if you require expedited delivery, please
contact us directly at the Academy to make arrangements.
RETURNS POLICY
Shipping Errors
You may return the product to us within 30 days from purchase for an exchange or merchandise credit. No credit card, check or cash refunds.
ONLINE SEMINAR REGISTRATION
Please note that all online seminar registration purchases are final and are not refundable. You may receive a full refund only if the event is postponed or cancelled by the JJ Machado academy. You must present your purchase receipt at the Academy front desk for admittance.
Defective Merchandise
If you receive a product that is found to be defective in function or appearance, we will replace the product with an even exchange of the same item, subject to in-stock availability. Damage caused by misuse or normal "wear and tear" are not eligible for replacement. Replacement items ship within 7 days after the defective item is received and inspected by our Returns Department. Products returned to us must be accompanied by a valid Returned Merchandise Authorization (RMA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RMA. RMA's expire in 15 days after they are issued and cannot be extended or reissued.
All returned products must be complete, in original condition, and in original packaging. A copy of the original sales receipt must be enclosed in the package. A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will not be accepted. Books, VHS and DVD products may not be returned. Return shipping to us is at customer's expense.
OTHER PROVISIONS
Policies, item availability, and prices are subject to change without notice. We are not responsible for typographical or visual errors that may appear on this website. We reserve the right to make adjustments or corrections due to changing market conditions, product discontinuations, or typographical or visual errors in product descriptions. Most "out-of-stock" items expect to ship within 30 days. We are not liable under any legal theory for special, incidental, indirect, exemplary or consequential damages arising from shipping delays or errors, damage or expense arising out of or relating to the placement or fulfillment of your order, or the use of or the inability to use the product(s), and in all cases our liability is strictly limited to replacement, or repair, or the value of the products purchased.
INFORMATION GATHERED FROM PURCHASES
Information we gather from you for online purchases generally includes the following:
- Your Name
- Billing Address
- Shipping Address
- E-Mail Address
- Phone Number
Fax Number
We may also request your e-mail address or phone number for the purposes of being able to contact you for additional information. Whenever we request the identity of a visitor, we will clearly indicate the purpose of the inquiry before the information is requested. We maintain a strict "No Spam" policy that means we do not intend to sell, rent, or otherwise give your e-mail address to a third-party, without your consent. In addition, we will not send you e-mail that you have not agreed to receive. If you are a member of our Mailing List, you will be contacted with announcements, news, and new products or services. You have the option of "Unsubscribing" from our Mailing List at any time, thereby disabling any further such e-mail communication from being sent to you. If you wish to have specific communications with a member of our staff, you will be required to provide specific information that will be routed to the appropriate contact.
2Checkout.com is the authorized retailer for jeanjacquesmachado.com. As part of their service, 2Checkout requires users to enter personal information such as a credit card number, your name, your address and so forth. Once you submit your information to 2Checkout, your personal information as entered on their webpage will be bound and managed under their terms and provisions of their privacy policy. Therefore, you may wish to review their terms of use and privacy policy to see how they manage your personal information.
Revised 10/06
